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• Article 34. Quality in the System for Autonomy and Care for Dependency.
• Article 35. Quality in the provision of services.

Article 34. Quality in the System for Autonomy and Care for Dependency.

1. The System for Autonomy and Care for Dependency shall foster the quality of care for dependency in order to ensure the efficacy of the benefits and services.

2. Without detriment to the competences of each of the Autonomous Communities and of the General State Administration, common criteria for accrediting the centres and quality plans of the System for Autonomy and Care for Dependency shall be established, within the general context of quality of the General State Administration.

3. Moreover, without detriment to the competences of the Autonomous Communities and of the General State Administration, the Territorial Council shall agree on the following:

1. a) Criteria of quality and safety for centres and services.
2. Quality indicators for assessment, continuous improvement and compared analysis of the centres and services in the System.
3. Best practices guides.
4. Service charters, adapted to the specific conditions of the dependent persons, in accordance with the principles of nondiscrimination and accessibility.

Article 35. Quality in the provision of services.

1. Essential quality standards shall be established for each of the services that are included in the Catalogue regulated in this Act, following agreement by the Territorial Council of the System for Autonomy and Care for Dependency.

2. Residential centres for dependent persons shall have to have internal regulations governing organisation and functioning, including a quality management system and establishing the participation of users in the form that is determined by the competent Administration.

3. Specific attention shall be paid to quality in employment and to promoting professionalism and reinforcing training in entities that aspire to managing benefits or services that are part of the System for Autonomy and Care for Dependency.